Tom Ackerman

February 8, 2016

Winter Storm's and Salesforce Certifications?

Tom Ackerman

February 8, 2016

Winter Storm's and Salesforce Certifications?

Well it looks like the northeast where I am from is getting hit with a major winter storm! Before I go outside and shovel I thought I might share some useful tips on preparing for your Salesforce Admin Certification.

Steve Beierle

January 27, 2016

System Security.... Everyone's Problem!

Steve Beierle

January 27, 2016

It seems that more and more today the number of systems being hacked is growing! Now I recently read in the Washington post that the hackers have breached unclassified White House computers! I guess system security is not just the IT department’s problem! Maybe we should all lend a hand?

Steve Beierle

August 25, 2015

Back Office Integration – SAP Customer Master versus Salesforce Accounts

Steve Beierle

August 25, 2015

Field level mapping of SAP Sold-To / Ship-To accounts is a pretty basic process. Everyone does it, just pick your flavor of Ice-Cream…. On-Premise Mapping Software, “Cloud Based” Mapping, Salesforce Data Loader, IO, Mash-up’s…. This list goes on and on…

Steve Beierle

June 24, 2015

Salesforce Service Cloud and your SAP ERP System

Steve Beierle

June 24, 2015

Salesforce service cloud does a great job of customer facing interactions including functionality for:

Case Management: Handling customer calls, routing the call to the appropriate department or person. Changing the status of the case (Open, Closed, Waiting on Parts, etc.)

Steve Beierle

February 20, 2015

Salesforce Lighting, oData and the Sony Hack

Steve Beierle

February 20, 2015

Salesforce Lighting, oData and the Sony Hack

I was happy to see that salesforce is making strides to make their system more interoperable with legacy (on-site) applications and Salesforce Lighting and oData are good steps in that direction. My experience has been that there are usually concerns that are raised by either SAP BASIS personnel or from the Security team to allow for unrestricted access to the SAP system.

January 2, 2015

Managing Prospect/Customer Master Data between Salesforce.com and SAP

January 2, 2015

Master data management is one of the major factors contributing to the success or failure of business system implementations. Systems can be implemented correctly from a technical point of view but still fail in practice due to data integrity problems. This is particularly true with master data because it usually drives a great deal of functionality.